Virgin Mobile SA and Cell C will compensate local BlackBerry users for the service problems experienced this week.
Jonathan Newman, chief strategy and marketing officer at Virgin Mobile, says the compensation only applies to SA customers and that all of these are contract users as Virgin Mobile has only offered BlackBerry devices for two months.
The company will offer a R50 airtime credit to be applied to all affected customers with immediate effect.
The company won’t disclose how many BlackBerry subscribers it has or how much the move will cost it. It’s compensating customers despite the fact that the problem was caused by a fault in BlackBerry maker Research in Motion’s network.
Newman says he is unable to say whether Virgin Mobile will try to reclaim the money from Research in Motion.
Meanwhile, Cell C says it will give its customers R10 off the cost of their BlackBerry Internet Service or BlackBerry Enterprise Service for the month of October as well as 10 free SMSes. — Craig Wilson, TechCentral
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