Promoted | You can’t evolve your CX with a technology-only strategy. If you’ve taken this approach, you may find your CX maturity is not progressing as desired.
Author: Pivotal Data
Promoted | The customer experience, or CX, of your contact centre is what helps your customers decide: should they stay, or should they go?
Promoted | Learn how how Genesys and Pivotal Data helped First Group Management, a specialist hospitality management company, reimagine its contact centre.
Promoted | Since implementing Genesys contact centre solutions with Pivotal Data, Sun International’s conversion rate has improved significantly.
Promoted | What defines efficiency in the modern call centre? Is it always-on access? Is it the omnichannel? Is it the ability to engage with customers in real time? There are several critical steps to strategic digital investment in this area.