Strong CX turns Black Friday from a high-pressure sales spike into a golden opportunity to build trust and loyalty, says 1Stream.
Browsing: Contact centres and CX
1Stream’s AI platform combines automation and human empathy to deliver faster, smarter and more personal CX.
This on-demand webinar explores how empathy, AI and human insight can unite to transform customer experience.
To stay relevant, business process outsourcers must turn AI hype into measurable business impact.
Join this upcoming Telviva webinar to explore the shift beyond traditional call centres and how to leverage AI and automation to enhance customer experience.
A new CallMiner report has found that although AI adoption in customer experience is high, organisations struggle with governance and data analysis.
Contact centres must transform into AI-driven growth engines, boosting loyalty, efficiency and customer experience.
Telviva, a market leader in cloud-based communications, has unveiled its six-month product road map.
Huawei’s AICC solution underscores its commitment to transforming customer service operations across Africa.
If you’re a CX leader, contact centre executive, CIO or operations head, this session will help you cut through the noise.