Close Menu
TechCentralTechCentral

    Subscribe to the newsletter

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Facebook X (Twitter) YouTube LinkedIn
    WhatsApp Facebook X (Twitter) LinkedIn YouTube
    TechCentralTechCentral
    • News
      SA finally has a broadband map - and it reveals where the gaps are

      SA finally has a broadband map – and it reveals where the gaps are

      31 March 2026
      Bookmakers want banks to cut off offshore online gambling sites

      Bookmakers want banks to cut off offshore online gambling sites

      31 March 2026
      Government steps in as fuel shock hits

      Government steps in as fuel shock hits

      31 March 2026
      Uber commits R5-billion to South Africa amid licensing woes - Deepesh Thomas

      Uber commits R5-billion to South Africa amid licensing woes

      31 March 2026
      'It's done for my industry': the SA director betting everything on AI film - Donovan Marsh

      The SA director betting everything on AI filmmaking

      31 March 2026
    • World

      Apple plans to open Siri to rival AI services

      27 March 2026
      It's official: ads are coming to ChatGPT

      It’s official: ads are coming to ChatGPT

      23 March 2026
      Mystery Chinese AI model revealed to be Xiaomi's

      Mystery Chinese AI model revealed to be Xiaomi’s

      19 March 2026
      A mystery AI model has developers buzzing

      A mystery AI model has developers buzzing

      18 March 2026
      Samsung's trifold gamble ends in retreat

      Samsung’s trifold gamble ends in retreat

      17 March 2026
    • In-depth
      The R18-billion tech giant hiding in plain sight - Jens Montanana

      The R16-billion tech giant hiding in plain sight

      26 March 2026
      The last generation of coders

      The last generation of coders

      18 February 2026
      Sentech is in dire straits

      Sentech is in dire straits

      10 February 2026
      How liberalisation is rewiring South Africa's power sector

      How liberalisation is rewiring South Africa’s power sector

      21 January 2026
      The top-performing South African tech shares of 2025

      The top-performing South African tech shares of 2025

      12 January 2026
    • TCS
      Anoosh Rooplal

      TCS | Anoosh Rooplal on the Post Office’s last stand

      27 March 2026
      Meet the CIO | HealthBridge CTO Anton Fatti on the future of digital health

      Meet the CIO | Healthbridge CTO Anton Fatti on the future of digital health

      23 March 2026
      TCS+ | Arctic Wolf unpacks the evolving threat landscape for SA businesses - Clare Loveridge and Jason Oehley

      TCS+ | Arctic Wolf unpacks the evolving threat landscape for SA businesses

      19 March 2026
      TCS+ | Vox Kiwi: a wireless solution promising a fibre-like experience - Theo van Zyl

      TCS+ | Vox Kiwi: a wireless solution promising a fibre-like experience

      13 March 2026
      TCS+ | Flipping the narrative on AI in the Global South - Josefin Rosén

      TCS+ | Flipping the narrative on AI in the Global South

      13 March 2026
    • Opinion
      The conflict of interest at the heart of PayShap's slow adoption - Cheslyn Jacobs

      The conflict of interest at the heart of PayShap’s slow adoption

      26 March 2026
      South Africa's energy future hinges on getting wheeling right - Aishah Gire

      South Africa’s energy future hinges on getting wheeling right

      10 March 2026
      Hold the doom: the case for a South African comeback - Duncan McLeod

      Apple just dropped a bomb on the Windows world

      5 March 2026
      VC's centre of gravity is shifting - and South Africa is in the frame - Alison Collier

      VC’s centre of gravity is shifting – and South Africa is in the frame

      3 March 2026
      Hold the doom: the case for a South African comeback - Duncan McLeod

      Hold the doom: the case for a South African comeback

      26 February 2026
    • Company Hubs
      • 1Stream
      • Africa Data Centres
      • AfriGIS
      • Altron Digital Business
      • Altron Document Solutions
      • Altron Group
      • Arctic Wolf
      • Ascent Technology
      • AvertITD
      • Braintree
      • CallMiner
      • CambriLearn
      • CYBER1 Solutions
      • Digicloud Africa
      • Digimune
      • Domains.co.za
      • ESET
      • Euphoria Telecom
      • HOSTAFRICA
      • Incredible Business
      • iONLINE
      • IQbusiness
      • Iris Network Systems
      • LSD Open
      • Mitel
      • NEC XON
      • Netstar
      • Network Platforms
      • Next DLP
      • Ovations
      • Paracon
      • Paratus
      • Q-KON
      • SevenC
      • SkyWire
      • Solid8 Technologies
      • Telit Cinterion
      • Telviva
      • Tenable
      • Vertiv
      • Videri Digital
      • Vodacom Business
      • Wipro
      • Workday
      • XLink
    • Sections
      • AI and machine learning
      • Banking
      • Broadcasting and Media
      • Cloud services
      • Contact centres and CX
      • Cryptocurrencies
      • Education and skills
      • Electronics and hardware
      • Energy and sustainability
      • Enterprise software
      • Financial services
      • HealthTech
      • Information security
      • Internet and connectivity
      • Internet of Things
      • Investment
      • IT services
      • Lifestyle
      • Motoring
      • Policy and regulation
      • Public sector
      • Retail and e-commerce
      • Satellite communications
      • Science
      • SMEs and start-ups
      • Social media
      • Talent and leadership
      • Telecoms
    • Events
    • Advertise
    TechCentralTechCentral
    Home » Opinion » Steve Song » Resolving the Free Basics paradox

    Resolving the Free Basics paradox

    By Steve Song10 February 2016
    Twitter LinkedIn Facebook WhatsApp Email Telegram Copy Link
    News Alerts
    WhatsApp

    Steve-Song-180Earlier this week, the Indian communications regulator announced it would forbid the provision of differential pricing for data services on the basis of content. This decision effectively bans Facebook’s Free Basics initiative, which offers access to Facebook and a suite of other content providers for free.

    The issue of net neutrality, zero-rating and Free Basics in India has risen to prominence in the past year, with a hugely popular grassroots campaign to encourage the regulator to block such initiatives.

    Facebook responded by adapting many aspects of its offering to accommodate public push-back, including renaming Internet.org to Free Basics, opening the platform to more content providers and ensuring the programme was open to all network operators.

    But for many, all that amounted to was putting lipstick on a pig.

    The stakes of the debate grew higher as Facebook embarked on an expensive advertising campaign in support of Free Basics. Facebook CEO Mark Zuckerberg made the issue personal by making a public appeal to Indians, asking: “Who could possibly be against this?”

    The answer to that has now become clear.

    This week’s decision is a victory for those opposed to “walled gardens”, but it is something of a paradox that the Internet itself has become a “walled garden” between those who have affordable access and those who don’t.

    If we are passionate about creating a level playing field on the Internet, then we must be passionate about making the Internet affordable and accessible to all. Among the many news articles lauding the decision taken by the Indian regulator, none was written by anyone without access. The disconnected are excluded from the discussion.

    It is an uncomfortable truth that, in emerging economies, Facebook had already won the Internet well before Internet.org and the Free Basics campaign began. Facebook became the de facto Internet for many people because it did the most profoundly useful thing the Internet can do: connect people.

    Connecting people to each other in meaningful ways is the secret sauce of the Internet and, for the last few years, Facebook has been best of breed at doing that. The 16m people who connected to Facebook in Nigeria this month alone are evidence of this.

    From family connections to political movements, Facebook has proven itself to be an extremely powerful platform for people to share knowledge, act collectively, air their frustrations, you name it. Mark Zuckerberg has a real point when he asks who could possibly be against offering this for free.

    And yet, this is not okay.

    This is not just about Facebook, but every Internet company that has gone to scale — from Google to Uber to Spotify

    At the micro level, Facebook delivers exactly what people want: connection and community. At the macro level, where Facebook’s algorithms decide which articles and which advertisements to display to users, things are more complicated. Having a private company that connects over a billion people making decisions about how and when to display information to users is clearly problematic and we currently have no idea how to deal with it.

    And of course it’s not just about Facebook, but every Internet company that has gone to scale — from Google to Uber to Spotify, and many others. One of the few antidotes to this problem is consumer choice, the ability to select a different platform if only to be able to compare algorithms across platforms. Without consumer choice, we have no idea whether the beautiful peaches growing in our garden are genetically modified or not because we have nothing to compare them to.

    Given the choice between GMO peaches and nothing at all, most people would eat the peach. Indeed, it is morally questionable to argue that those who can’t afford Internet access should forgo free access to Facebook until affordable “neutral” access is available to them.

    Mark Zuckerberg of Facebook - image Ludovic Toinel
    Mark Zuckerberg of Facebook – image Ludovic Toinel

    I believe the only way to resolve this problem is to make the Internet generically free for all users — or at least low-bitrate access to the Internet.

    This is the essence of what I advocate for in this modest proposal, in which I argue that connecting all phones to the Internet by default would make good economic sense for mobile network operators thanks to the network effects they would enjoy from having millions more data users.

    Prepaid users on mobile phone networks have always enjoyed being connected to the voice networks for free. Operators don’t do this out of the goodness of their hearts, but because it generates traffic — more people to call. Also, a significant percentage of those users will keep an airtime balance, which adds up to a lot of money held by the operator.

    A recent Forbes article identifying lessons from mobile money ventures in developing countries identifies the importance of offering the service for free as one of six key lessons. It is hard to imagine that a free, always-on basic Internet for mobile phones would not lead to massive growth in data-rich services. Low-bitrate data for everyone? Why not?

    • This piece was originally published on Song’s blog, Many Possibilities. Song is founder ofVillage Telco
    Follow TechCentral on Google News Add TechCentral as your preferred source on Google


    Facebook Facebook Free Basics Free Basics Mark Zuckerberg Steve Song
    WhatsApp YouTube
    Share. Facebook Twitter LinkedIn WhatsApp Telegram Email Copy Link
    Previous ArticleBlue Label gains on jump in earnings
    Next Article All eyes on Zuma for make-or-break speech

    Related Posts

    Big Tech's Big Tobacco moment has arrived

    Big Tech’s Big Tobacco moment has arrived

    27 March 2026
    Jury finds Meta enabled child exploitation

    Jury finds Meta enabled child exploitation

    25 March 2026
    Meta planning layoffs that could hit 20% of workforce

    Meta planning layoffs that could hit 20% of workforce

    16 March 2026
    Company News
    How consumers can identify a true QLED TV

    How consumers can identify a true QLED TV

    30 March 2026
    Kaspersky, Afripol team up to combat African cybercrime

    Kaspersky, Afripol team up to combat African cybercrime

    30 March 2026
    Modernise infrastructure with next-gen compute using HPE VM Essentials - Riaan Swart Tarsus Distribution

    Modernise infrastructure with next-gen compute using HPE VM Essentials

    30 March 2026
    Opinion
    The conflict of interest at the heart of PayShap's slow adoption - Cheslyn Jacobs

    The conflict of interest at the heart of PayShap’s slow adoption

    26 March 2026
    South Africa's energy future hinges on getting wheeling right - Aishah Gire

    South Africa’s energy future hinges on getting wheeling right

    10 March 2026
    Hold the doom: the case for a South African comeback - Duncan McLeod

    Apple just dropped a bomb on the Windows world

    5 March 2026

    Subscribe to Updates

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Latest Posts
    SA finally has a broadband map - and it reveals where the gaps are

    SA finally has a broadband map – and it reveals where the gaps are

    31 March 2026
    Bookmakers want banks to cut off offshore online gambling sites

    Bookmakers want banks to cut off offshore online gambling sites

    31 March 2026
    Government steps in as fuel shock hits

    Government steps in as fuel shock hits

    31 March 2026
    Uber commits R5-billion to South Africa amid licensing woes - Deepesh Thomas

    Uber commits R5-billion to South Africa amid licensing woes

    31 March 2026
    © 2009 - 2026 NewsCentral Media
    • Cookie policy (ZA)
    • TechCentral – privacy and Popia

    Type above and press Enter to search. Press Esc to cancel.

    Manage consent

    TechCentral uses cookies to enhance its offerings. Consenting to these technologies allows us to serve you better. Not consenting or withdrawing consent may adversely affect certain features and functions of the website.

    Functional Always active
    The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
    Preferences
    The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
    Statistics
    The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
    Marketing
    The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
    • Manage options
    • Manage services
    • Manage {vendor_count} vendors
    • Read more about these purposes
    View preferences
    • {title}
    • {title}
    • {title}