Promoted | Rather than just serving as a business communication and customer service platform, your cloud-hosted call centre solution can also be a multifaceted business tool.
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Promoted | Businesses need to prepare for voice to (still/again) be a primary communication channel. By Euphoria Telecoms’ Nic Laschinger.
Promoted | While your telephony solution doesn’t necessarily spring to mind when considering governance, risk and compliance, it’s an integral part of these efforts.
Promoted | There are several elements to consider in ensuring that your call centre operations remain fully compliant. Here’s a quick walkthrough.