Vodacom settles 'please call me' dispute, but won't disclose terms - TechCentral

Vodacom settles ‘please call me’ dispute, but won’t disclose terms

Vodacom Group CEO Shameel Joosub

Vodacom is paying out “reasonable compensation” to a former employee of the South African mobile network operator for his idea to develop a popular call-back service after a former CEO first took credit for the product.

The settlement comes almost a decade after Nkosana Makate started court proceedings against Vodacom for credit and financial compensation for the service that allows customers with a zero balance on their mobile phones to contact someone free of charge with the SMS message “please call me”.

“Vodacom can confirm that the group CEO has met with the legal representatives to convey his decision and determination on reasonable compensation,” spokesman Byron Kennedy in a response to questions.

“In the spirit of the confidentiality agreement, both parties signed as part of the negotiating process, Vodacom will not disclose the amount set by the CEO.”

Makate, 42, took the idea to Vodacom’s product development team while he was working in the finance division in the early 2000s.

Alan Knott-Craig, who was the CEO at that time, had to determine reasonable compensation for the idea, which didn’t happen then. After lengthy court proceedings and a deadlock in negotiations in October last year, current CEO Shameel Joosub has now decided on fair compensation for the idea.

About 140 000 customers made use of the service on its first day in operation. An initial development plan in 2001 for “please call me” said Vodacom could make as much as US$23-million a day from people using the service. However, Vodacom’s total revenue rose by about R3.6-billion in the 2003 financial year.

“Vodacom considers the matter as finally settled and closed,” said Kennedy.  — (c) 2019 Bloomberg LP