Kabelo Makwane, MD for Accenture Operations in Africa, explains that in today’s increasingly disruptive and complex world, change comes quickly, often without warning — and from unexpected places.
What companies have traditionally relied on to improve performance — process optimisation, cost reduction and predictability — simply can’t deliver what’s needed to maintain share and grow the next generation of customers.
To survive and thrive today and tomorrow, enterprises must be able to act quickly — with intelligence, insight and confidence — to changes in the competitive and customer landscape.
Agility, flexibility and responsiveness are now the keys to enhancing and optimising the customer experience and delivering superior business outcomes.
Watch the video above for more.
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