Author: Telviva

Enabling a digital channel without properly designed backend processes can harm CX, writes Telviva’s Kelvin Brown.

To thrive, business must map customer journey and improve and optimise customer experience.

Unified communications as a service will soon become synonymous with business communication in South Africa, writes Telviva’s Rob Lith.

Promoted | By bundling additional add-ons and CRM integration, Telviva seeks to address the commonly shared frustration of ever-increasing costs of adding functionality.

Promoted | Omnichannel platforms can revolutionise debt collection practices and significantly enhance customer service.

Promoted | Telviva CEO David Meintjes has a look at 10 business communication trends that will shape 2024.

Promoted | Telviva has designed a service experience ecosystem for its contact centre customers, writes Kelvin Brown.

Promoted | The right use of digital tools and a “change-fit” culture help businesses thrive in the hybrid work era.

Promoted | This case study delves into how Telviva successfully modernised the communications infrastructure of Intercape.

Promoted | Prioritising EX for a contact centre agent goes a long way towards converting a contact centre from a cost centre to a value centre, writes Telviva’s Kelvin Brown.