ID applications are the first use case, but passports and other types of documents are in the pipeline.
Browsing: Banking
Capitec’s new AI-powered Pulse tool cuts call centre handling times by up to 18% by prepping agents in advance.
FNB has announced lower commission rates and a simplified pricing structure for its Speedpoint card payment terminals.
TymeBank is overhauling its retail footprint by rolling out dedicated customer hubs in malls across South Africa.
Standard Bank has spent R1-billion rebuilding its business banking platform, giving clients more real-time controls.
Standard Bank has confirmed the phased roll-out of smart ID application and renewal services at select branches.
Standard Bank is accelerating the shift to cashless branches as it adapts its physical network to changing customer behaviour.
Banks applying 20th-century operating models to AI risk missing the scale of opportunity, iqbusiness warns.
Standard Bank now has the second-lowest PayShap fees in the country behind TymeBank, where they remain free.
PayShap adoption grows, but inconsistent bank fees and limited access still hinder its inclusion ambitions in South Africa.