Standard Bank has said that after the technical glitches that affected its customers on Monday, most of its platforms are available to customers although the bank’s app is still not fully operational. On Monday, the bank apologised to its clients for the glitches, which lasted several hours.
Clients said they could not withdraw money from ATMs and their cards were being declined at point-of-sale devices at shops. Internet and cellphone banking applications were also down.
In a statement sent out on Tuesday afternoon, Standard Bank chief executive for personal and business banking Funeka Montjane said: “We are aware that customers have been experiencing difficulties logging on to Standard Bank’s Internet banking platform. We have investigated this and found that earlier in the day approximately 2% of our Internet banking customers had difficulty logging in or received technical error messages on their Internet banking accounts.”
Montjane said this was “not an acceptable performance level”.
The problems have since been resolved, he said.
Since the disruptions on Monday, Standard Bank has been closely monitoring its banking platforms and every effort has been made to ensure that its customers have a seamless banking experience.
Standard Bank also confirmed that most of its banking platforms are available to its customers. These include branch functions, ATM withdrawals and deposits, point of sale transactions and Internet banking.
It said its mobile banking app was still not fully operational with the bank’s technical teams still working on resolving the issue. — (c) 2014 NewsCentral Media
