Promoted | As consumers use an increasing number of touchpoints to engage with brands, businesses around the world must adapt to the new customer journey or lose ground to more agile competitors.
Browsing: CallMiner
“Sorry” is proffered innumerable times a day in call centres all over the planet. Somewhere, right now, an agent on the front lines is plying a “sorry” to apologise for an issue. But is it worth the effort to even say?
Promoted | Customer intelligence tools can help your business improve the outcome of customer interactions and empower representatives to be more confident in handling high-pressure situations.
Promoted | CallMiner’s rich conversational insights and emotional assessment capabilities improve social, personality and behavioural modelling within Genii Analytics products.
Promoted | In this podcast, CallMiner’s Brian LaRoche joined TechCentral for an early morning discussion about all things contact centre – and much more.
Promoted | By capturing and analysing every customer interaction, conversation analytics allows your business to discover what customers want.
Promoted | Understanding what your customers are thinking before, during and after their interactions with your brand can completely change the way you do business.
Promoted | So much has been made over the last year about the needs of the work-from-home contact centre agent. But what about the work-from-home supervisor?
Promoted | Vulnerability is a driving factor behind many human interactions, and business dealings are no exception.
Promoted | Offering AI-enhanced processes to call centre agents does more than make their work easier; it enhances the user experience through improved speed in reasoning and augmented accuracy.