Shoprite CTO Chris Shortt on meeting the customer anywhere, the SAP core underneath it and hiring for a world of agents.
Browsing: Checkers Sixty60
Dis-Chem is rebuilding its app and replacing the e-commerce platform underneath it, targeting an early 2027 launch.
About 12 000 Shoprite employees are on generative AI tools, and the group has built its own gateway to keep the model bills down.
South Africans will spend R159-billion online this year, but the growth rate is set to fall from 35.4% to 22.5%.
Woolworths grew online food sales 18.3% while Checkers Sixty60 managed 34.7% off a far larger base.
The retailer has launched a shoppable video feed in asap!, its second app feature in two months.
Sixty60’s Pixie has learnt to hold a conversation – the one thing Pick n Pay’s Penny could do that it could not.
Shoprite’s first usage data for Pixie has been made available, a week after Pick n Pay launched rival AI assistant Penny.
Pick n Pay’s online platform has reached profitability but rival Sixty60 still dominates when it comes to scale.
The real shift in retail is not online versus bricks and mortar, says NEC XON’s Minesh Manga, but the digitisation of the physical store itself.