Telkom to rebrand field service teams - TechCentral

Telkom to rebrand field service teams

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Openserve CEO Alphonzo Samuels

The Telkom-branded vans dotted across South African towns and cities are an endangered species.

The vans will soon be rebranded as Openserve, in line with Telkom’s move to turn its former wholesale division into a separate business accountable to industry players on an equitable basis.

This week marks the formal integration of Telkom’s networks organisation into Openserve, the operator said on Tuesday, with more than 8 600 employees moving across to the new company.

In October 2015, Openserve was launched as the redesigned wholesale division of the Telkom group, in what was the first step to separating the wholesale and networks business from the rest of the company.

“The staff being transferred are mainly the engineers and technicians that are responsible for technology and network strategy, planning, engineering and build as well as fulfilment and assurance of both the core and the access network, said Openserve CEO Alphonzo Samuels.

Over time, Openserve branding will also be visible on its network infrastructure and vehicles across the country, Samuels said.

The Openserve logo

The Openserve logo

“Increasingly our technicians and outsourced partners will arrive at your premises to install services or effect repairs, on behalf of your preferred service provider, in Openserve-branded uniforms and vehicles,” he said.

“Should any customer wish to verify the authenticity of a visiting technician, the customer should please request the Openserve identification, from the technician,” Samuels added.

“Please make use of our toll free number, 0800 47 47 47, if you wish to verify any of our employees. Also, please remember that our technicians must be able to cite you a project, order or fault reference number upon arrival at your premises.”  — (c) 2016 NewsCentral Media

2 Comments

  1. Openserve…HMMMM? Sounds like the brand name for a take away Spaza.
    But who’s counting? The end result will be much the same, I can hardly wait..and wait..and wait and wait……Know what I mean?

  2. Ja, same ppl, new clothes, colours and pictures. They’ll still leave your lines down for weeks on end. We just had our 5 basic rates down for about two weeks and it took loads of mails and calls to get going again. How am I not supposed to feel contempt towards these people?

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