TechCentralTechCentral
    Facebook Twitter YouTube LinkedIn
    Facebook Twitter LinkedIn YouTube
    TechCentralTechCentral
    NEWSLETTER
    • News

      Consortium makes unsolicited bid for state’s 40% stake in Telkom

      12 August 2022

      Actually, solar users should pay more to access the grid – here’s why

      12 August 2022

      Fixing SA’s power crisis is not complex: it simply takes the will to do better

      12 August 2022

      Telkom says MTN talks remain on track

      12 August 2022

      Analysis | Rain muddies the waters with approach to Telkom

      11 August 2022
    • World

      Huawei just booked its first sales rise since US blacklisting

      12 August 2022

      Apple remains upbeat about iPhone sales even as Android world suffers

      12 August 2022

      Ether at two-month high as upgrade to blockchain passes major test

      12 August 2022

      Gaming industry’s fortunes fade as pandemic ends

      11 August 2022

      Disney tops Netflix in streaming subscribers

      11 August 2022
    • In-depth

      African unicorn Flutterwave battles fires on multiple fronts

      11 August 2022

      The length of Earth’s days has been increasing – and no one knows why

      7 August 2022

      As Facebook fades, the Mad Men of advertising stage a comeback

      2 August 2022

      Crypto breaks the rules. That’s the point

      27 July 2022

      E-mail scams are getting chillingly personal

      17 July 2022
    • Podcasts

      Qush on infosec: why prevention is always better than cure

      11 August 2022

      e4’s Adri Führi on encouraging more women into tech careers

      10 August 2022

      How South Africa can woo more women into tech

      4 August 2022

      Book and check-in via WhatsApp? FlySafair is on it

      28 July 2022

      Interview: Why Dell’s next-gen PowerEdge servers change the game

      28 July 2022
    • Opinion

      No reason South Africa should have a shortage of electricity: Ramaphosa

      11 July 2022

      Ntshavheni’s bias against the private sector

      8 July 2022

      South Africa can no longer rely on Eskom alone

      4 July 2022

      Has South Africa’s advertising industry lost its way?

      21 June 2022

      Rob Lith: What Icasa’s spectrum auction means for SA companies

      13 June 2022
    • Company Hubs
      • 1-grid
      • Altron Document Solutions
      • Amplitude
      • Atvance Intellect
      • Axiz
      • BOATech
      • CallMiner
      • Digital Generation
      • E4
      • ESET
      • Euphoria Telecom
      • IBM
      • Kyocera Document Solutions
      • Microsoft
      • Nutanix
      • One Trust
      • Pinnacle
      • Skybox Security
      • SkyWire
      • Tarsus on Demand
      • Videri Digital
      • Zendesk
    • Sections
      • Banking
      • Broadcasting and Media
      • Cloud computing
      • Consumer electronics
      • Cryptocurrencies
      • Education and skills
      • Energy
      • Fintech
      • Information security
      • Internet and connectivity
      • Internet of Things
      • Investment
      • IT services
      • Motoring and transport
      • Public sector
      • Science
      • Social media
      • Talent and leadership
      • Telecoms
    • Advertise
    TechCentralTechCentral
    Home»In-depth»The horrors of hyperconnectivity

    The horrors of hyperconnectivity

    In-depth By Editor9 March 2012
    Facebook Twitter LinkedIn WhatsApp Telegram Email

    The Servant (1963) is one of those films that it is impossible to forget — a merciless dissection of the relationship between a scheming valet (played by Dirk Bogarde) and his dissolute master (James Fox). The valet exploits his master’s weaknesses until he turns the tables: the story ends with a cringing Fox ministering to a lordly Bogarde. The film was an indictment of the class structure of Harold Macmillan’s Britain. But it is hard to watch it today without thinking of another fraught relationship — the one between businessfolk and their smartphones.

    Smart devices are sometimes empowering. They put a world of information at our fingertips. They free people to work from home instead of squeezing onto a train with malodorous strangers. That is a huge boon for parents seeking flexible work hours. Smartphones and tablets can also promote efficiency by allowing people to get things done in spare moments that would otherwise be wasted, such as while queuing for coffee. They can even help slackers create the illusion that they are working around the clock, by programming their e-mail to be sent at 1am.

    But for most people the servant has become the master. Not long ago only doctors were on call all the time. Now everybody is. Bosses think nothing of invading their employees’ free time. Work invades the home far more than domestic chores invade the office. Otherwise sane people check their smartphones obsessively, even during pre-dinner drinks, and send e-mails first thing in the morning and last thing at night.

    This is partly because smartphones are addictive: when Martin Lindstrom, a branding guru, tried to identify the 10 sounds that affect people most powerfully, he found that a vibrating phone came third, after the Intel chime and a giggling baby. BlackBerrys and iPhones provide relentless stimuli interspersed with rewards. Whenever you check the glowing rectangle, there is a fair chance you will see a message from a client, a herogram from your boss or at least an e-mail from a Nigerian gentleman offering you US$1m if you share your bank details with him. Smartphones are the best excuse yet devised for procrastination. How many people can honestly say that they have never pruned their e-mails to put off tackling more demanding tasks?

    Hyperconnectivity exaggerates some of the most destabilising trends in the modern workplace: the decline of certainty (as organisations abandon bureaucracy in favour of adhocracy), the rise of global supply chains and the general cult of flexibility. Smartphones make it easier for managers to change their minds at the last moment: for example, to e-mail a minion at 11pm to tell him he must fly to Pittsburgh tomorrow. The dratted devices also make it easier for managers in one time zone to spoil the evenings of managers in another.

    Employees find it ever harder to distinguish between “on-time” and “off-time” — and indeed between real work and make-work. Executives are lumbered with two overlapping workdays: a formal one full of meetings and an informal one spent trying to keep up with the torrent of e-mails and messages.

    None of this is good for businesspeople’s marriages or mental health. It may be bad for business, too. When bosses change their minds at the last minute, it is hard to plan for the future. And several studies have shown what ought to be common sense: that people think more deeply if they are not constantly distracted.

    What can be done to keep smartphones in their place? How can we reap the benefits of connectivity without becoming its slaves? One solution is digital dieting. Just as the abundance of junk food means that people have to be more disciplined about their eating habits, so the abundance of junk information means they have to be more disciplined about their browsing habits. Banning browsing before breakfast can reintroduce a modicum of civilisation.

    Banning texting at weekends or, say, on Thursdays, can really show the iPhone who is boss.

    Together we can outsmart our phones
    The problem with this approach is that it works only if you live on a desert island or at the bottom of a lake. In Sleeping with Your Smartphone, a forthcoming book, Leslie Perlow of Harvard Business School argues that for most people the only way to break the 24/7 habit is to act collectively rather than individually. She tells the story of how one of the world’s most hard-working organisations, the Boston Consulting Group, learned to manage hyperconnectivity better. The firm introduced rules about when people were expected to be offline, and encouraged them to work together to make this possible. Many macho consultants mocked the exercise at first — surely only wimps switch off their smartphones? But eventually it forced people to work more productively while reducing burnout.

    Perlow’s advice should be taken seriously. The problem of hyperconnectivity will only get worse, as smartphones become smarter and young digital natives take over the workforce. People are handing ever more of their lives over to their phones, just as James Fox handed ever more of his life over to Dirk Bogarde. You can now download personal assistants (such as Apple’s Siri) that tell you what is on your schedule, and virtual personal trainers that urge you take more exercise. Ofcom, Britain’s telecommunications regulator, says that a startling 60% of teenagers who use smartphones describe themselves as “highly addicted” to their devices. So do 37% of adults.

    The faster smartphones become and the more alluring the apps that are devised for them, the stronger the addiction will grow. Spouses can help by tossing the darned devices out of a window or into a bucket of water. But ultimately it is up to companies to outsmart the smartphones by insisting that everyone turn them off from time to time.  — (c) 2012 The Economist

    • Image: mugley/Flickr
    • Subscribe to our free daily newsletter
    • Follow us on Twitter or on Google+ or on Facebook
    • Visit our sister website, SportsCentral (still in beta)
    Share. Facebook Twitter LinkedIn WhatsApp Telegram Email
    Previous ArticleTelkom, KT Corp nearer to a deal
    Next Article Samsung CA550 review: mission control

    Related Posts

    African unicorn Flutterwave battles fires on multiple fronts

    11 August 2022

    The length of Earth’s days has been increasing – and no one knows why

    7 August 2022

    As Facebook fades, the Mad Men of advertising stage a comeback

    2 August 2022
    Add A Comment

    Comments are closed.

    Promoted

    Pricing Beyond CMYK: printers answer the FAQs

    11 August 2022

    How secure is your cloud?

    10 August 2022

    5 ways to make attack-path management more manageable

    10 August 2022
    Opinion

    No reason South Africa should have a shortage of electricity: Ramaphosa

    11 July 2022

    Ntshavheni’s bias against the private sector

    8 July 2022

    South Africa can no longer rely on Eskom alone

    4 July 2022

    Subscribe to Updates

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    © 2009 - 2022 NewsCentral Media

    Type above and press Enter to search. Press Esc to cancel.