Promoted | Financial services organisations are facing an entirely new set of customer experience challenges, says CallMiner.
Author: CallMiner
Promoted | Understanding omnichannel customer experience analytics is essential to satisfying customers and maintaining a competitive edge.
Promoted | Artificial intelligence and machine learning are powerful tools that make customer interactions more humane.
Promoted | Most contact centres today still manually evaluate only 1-3% of their monthly calls. This is a problem, but there is a solution.
Promoted | It is essential for businesses to benchmark their CX performance and prepare to better meet customers’ evolving expectations.
Promoted | Inaugural research report finds major CX gaps and areas of opportunity, with only 12% of organisations collecting an equal amount of solicited and unsolicited feedback data.
Promoted | To unpack how South African organisations view the challenges and priorities within contact centres, CallMiner recently conducted a survey with TechCentral.
Promoted | See how you can eliminate call centre challenges by watching the recording of CallMiner’s recent live webinar with TechCentral.
Promoted | This upcoming webinar will unpack how organisations can deliver greater satisfaction to their employees and improve experiences for their customers.
Promoted | This survey seeks to unpack the challenges and priorities in contact centres in South Africa. Up for grabs is a R2 000 online shopping voucher from Takealot.