Author: CallMiner

Promoted | Most contact centres today still manually evaluate only 1-3% of their monthly calls. This is a problem, but there is a solution.

Promoted | It is essential for businesses to benchmark their CX performance and prepare to better meet customers’ evolving expectations.

Promoted | Inaugural research report finds major CX gaps and areas of opportunity, with only 12% of organisations collecting an equal amount of solicited and unsolicited feedback data.

Promoted | To unpack how South African organisations view the challenges and priorities within contact centres, CallMiner recently conducted a survey with TechCentral.

Promoted | See how you can eliminate call centre challenges by watching the recording of CallMiner’s recent live webinar with TechCentral.

Promoted | This upcoming webinar will unpack how organisations can deliver greater satisfaction to their employees and improve experiences for their customers.

Promoted | This survey seeks to unpack the challenges and priorities in contact centres in South Africa. Up for grabs is a R2 000 online shopping voucher from Takealot.

Promoted | Including AI in your collections strategy allows you to gain deeper insight into your customers’ financial situation that helps improve experiences and loyalty.

Promoted | In this podcast interview with CallMiner’s Rick Britt, we unpack how you should be using AI optimally to improve customer experience.

Promoted | CCaaS frees core team members to focus on strategic development instead of implementing novel technologies for customer service management.