Author: CallMiner

Promoted | Do you need real-time or post-call audio capture in your call centre operation? CallMiner unpacks the issues.

Promoted | Customer journey analytics empowers marketers to improve the customer experience throughout the entire customer journey, from end to end. Learn more here.

Promoted | CallMiner Visualize, powered by Tableau, allows organisations to explore conversation analytics data visually and encourage action within and beyond the contact centre.

Promoted | CallMiner Alert automatically notifies agents or supervisors based on customer interaction indicators. Watch this short video to learn more.

Promoted | Getting omnichannel customer service right involves balancing myriad moving parts. Read on to discover what makes it so important and how you can master it.

Promoted | Embracing the idea of business performance improvement can help organisations of all sizes gain ground on the market and better serve their customers.

Promoted | As consumers use an increasing number of touchpoints to engage with brands, businesses around the world must adapt to the new customer journey or lose ground to more agile competitors.

Promoted | Customer intelligence tools can help your business improve the outcome of customer interactions and empower representatives to be more confident in handling high-pressure situations.

Promoted | CallMiner’s rich conversational insights and emotional assessment capabilities improve social, personality and behavioural modelling within Genii Analytics products.

Promoted | In this podcast, CallMiner’s Brian LaRoche joined TechCentral for an early morning discussion about all things contact centre – and much more.