TechCentralTechCentral
    Facebook Twitter YouTube LinkedIn
    Facebook Twitter LinkedIn YouTube
    TechCentral TechCentral
    NEWSLETTER
    • News

      Where to next for Dimension Data

      5 July 2022

      Zapper is said to seek fundraising at huge valuation

      5 July 2022

      Stage-5 load shedding to continue until Thursday

      5 July 2022

      Big step forward for Cell C as debt deal approved

      5 July 2022

      Eskom unions accept 7% wage offer

      5 July 2022
    • World

      Bitcoin hints at a bottom – but it may be different this time

      5 July 2022

      China, US war of words erupts over lunar missions

      5 July 2022

      Tether fails to calm jittery nerves

      4 July 2022

      EU to impose wide-ranging new rules on the crypto industry

      3 July 2022

      Crypto hedge fund Three Arrows files for bankruptcy

      3 July 2022
    • In-depth

      The bonfire of the NFTs

      5 July 2022

      The NFT party is over

      30 June 2022

      The great crypto crash: the fallout, and what happens next

      22 June 2022

      Goodbye, Internet Explorer – you really won’t be missed

      19 June 2022

      Oracle’s database dominance threatened by rise of cloud-first rivals

      13 June 2022
    • Podcasts

      How your organisation can triage its information security risk

      22 June 2022

      Everything PC S01E06 – ‘Apple Silicon’

      15 June 2022

      The youth might just save us

      15 June 2022

      Everything PC S01E05 – ‘Nvidia: The Green Goblin’

      8 June 2022

      Everything PC S01E04 – ‘The story of Intel – part 2’

      1 June 2022
    • Opinion

      South Africa can no longer rely on Eskom alone

      4 July 2022

      Has South Africa’s advertising industry lost its way?

      21 June 2022

      Rob Lith: What Icasa’s spectrum auction means for SA companies

      13 June 2022

      A proposed solution to crypto’s stablecoin problem

      19 May 2022

      From spectrum to roads, why fixing SA’s problems is an uphill battle

      19 April 2022
    • Company Hubs
      • 1-grid
      • Altron Document Solutions
      • Amplitude
      • Atvance Intellect
      • Axiz
      • BOATech
      • CallMiner
      • Digital Generation
      • E4
      • ESET
      • Euphoria Telecom
      • IBM
      • Kyocera Document Solutions
      • Microsoft
      • Nutanix
      • One Trust
      • Pinnacle
      • Skybox Security
      • SkyWire
      • Tarsus on Demand
      • Videri Digital
      • Zendesk
    • Sections
      • Banking
      • Broadcasting and Media
      • Cloud computing
      • Consumer electronics
      • Cryptocurrencies
      • Education and skills
      • Energy
      • Fintech
      • Information security
      • Internet and connectivity
      • Internet of Things
      • Investment
      • IT services
      • Motoring and transport
      • Public sector
      • Science
      • Social media
      • Talent and leadership
      • Telecoms
    • Advertise
    TechCentralTechCentral
    Home»News»MultiChoice move angers customers

    MultiChoice move angers customers

    News By Editor23 September 2014
    Facebook Twitter LinkedIn WhatsApp Telegram Email

    DStv-HD-Decoder-640

    A decision by MultiChoice no longer to allow DStv customers to suspend their DStv packages any time during the month is generating unhappiness among some of its clients.

    TechCentral has received a number of complaints from unhappy customers, who say the company has acted unilaterally in revoking the ability to make the changes. Some have questioned whether it’s been done for competitive reasons.

    One TechCentral reader said the service was useful for those that didn’t watch DStv during the week or who were going away on holiday. “I’m sure this is reaction to easier access to video-on-demand solutions like Netflix, Hulu, [Times Media Group’s] Vidi and now [Altech’s] Node. DStv are trying to protect their profits.”

    MultiChoice explains that it recently reviewed its business processes. This was done to “align with our upgrade/downgrade/suspension policy”, it says in reply to a query from TechCentral.

    “Our DStv service is a month-to-month contract – when customers pay their subscription, the contract for that month is fixed,” the broadcaster says.

    “From 17 September, we’ll now allow customers to upgrade their DStv package any time during the month — we don’t want them to miss out on any special events or shows on channels which are not on their current package. When customers upgrade, they’ll need to immediately pay the difference in subscription fees to honour the contract,” it says.

    “Customers will only be able to downgrade or suspend their services once a month — on the day their next subscription payment is due. We implemented a tool to schedule upgrades or downgrades – customers may contact us or use self-service at any time to request the change, which we will implement on their next payment date.”  — © 2014 NewsCentral Media

    Altech Altech Node DStv Hulu MultiChoice Netflix Node Times Media Group Vidi
    Share. Facebook Twitter LinkedIn WhatsApp Telegram Email
    Previous ArticleHow piracy is reshaping the music biz
    Next Article Vodacom shows off 300Mbit/s network

    Related Posts

    Where to next for Dimension Data

    5 July 2022

    Zapper is said to seek fundraising at huge valuation

    5 July 2022

    Stage-5 load shedding to continue until Thursday

    5 July 2022
    Add A Comment

    Comments are closed.

    Promoted

    Hot Ink certifies and diversifies to maintain competitive printing edge

    5 July 2022

    Increased flexibility with Dell Precision Mobile Workstations

    5 July 2022

    The 5 secrets of customer experience in the cloud era

    5 July 2022
    Opinion

    South Africa can no longer rely on Eskom alone

    4 July 2022

    Has South Africa’s advertising industry lost its way?

    21 June 2022

    Rob Lith: What Icasa’s spectrum auction means for SA companies

    13 June 2022

    Subscribe to Updates

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    © 2009 - 2022 NewsCentral Media

    Type above and press Enter to search. Press Esc to cancel.