The pandemic’s unprecedented pressure on customer service teams could spark changes that have lasting benefits. By Nic Ray.

“Everything is digital now. Going digital was only a discussion point for many businesses but now it’s the only reality.”

Apple and Google have addressed questions about their upcoming Covid-19 smartphone contact-tracing solution, providing details about a partnership that has raised concerns among privacy experts.

Global PC shipments dropped the most since 2013 in the first quarter, after the Covid-19 pandemic ensnared the Chinese supply chain and created production problems for major hardware companies.

Zoom Video Communications will let paying customers decide which countries their virtual meetings get routed through, a move to assuage clients worried they may be vulnerable to Chinese snooping.

Apple is preparing a redesign of its top-tier iPhones, borrowing cues from the latest iPads, as part of a major refresh that will see 5G added to as many as four new handset models.

As the coronavirus pandemic leads to anxiety over the strength of the world’s food supply chains, everyone from governments to banks are turning to the skies for help.

Vodacom Group CEO Shameel Joosub will donate a third of his salary to the Solidarity Fund created to fight the Covid-19 pandemic in South Africa.

The pandemic is confronting people around the world with important questions about how much and what kinds of surveillance and tracking to accept in support of better health.

Data from vehicle tracking companies Netstar and Tracker shows the number of vehicles on South Africa’s roads plunged during the first few days of the national lockdown – as did vehicle theft and hijackings.