SA’s mobile operators must do more to up their game in customer service instead of simply trying to outdo each other on price, says Vitorrio Massone, managing partner in SA at management consulting firm Bain & Company. In the past year, the operators have slashed their
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SA’s incumbent fixed-line operator, Telkom, should be considering a strategic fibre-to-the-home project to ensure customer loyalty and to grow its revenue streams in new areas, says Gartner principal analyst Will Hahn. Hahn, speaking to
Could Naspers become SA’s newest telecommunications operator? It is looking increasingly likely that the Cape Town-based media giant will commit the billions of rand necessary to do just that. Its Internet service provider subsidiary, MWeb
Some of the broadband packages being offered by mobile operators are not sustainable in the short or the medium term but may become so in a few years once mobile networks based on long-term evolution (LTE) technology become more pervasive. That’s the view
SA’s newest cellular network, 8ta, owned by Telkom, is upping the ante in the ongoing mobile broadband price wars by offering prepaid users a data bundle consisting of 3GB of data for R149. The bundle will be available to both existing and
SA’s most important telecommunications operator has been abused for years. Telkom has been fraught with political infighting and plagued by shocking management decisions. Now, finally, indications are new CEO Nombulelo Moholi is
Cell C will introduce new broadband products in the next few weeks and bring its long-running special offers, introduced a year ago, to an end. The company, which has rolled out 1 900 third-generation mobile broadband towers
Finnish handset manufacturer Nokia is in early talks with SA mobile operators about offering fixed-cost data plans on most of its handsets in similar vein to Research in Motion’s popular BlackBerry Internet Service (BIS), TechCentral has established. For now, only BlackBerry
Cell C is introducing new 10GB and 20GB broadband packages at rates as low as 3c/MB as SA’s broadband price war gathers in intensity. From 1 August, the company will introduce a 10GB/month package, including a
Vodacom has finally taken the wraps off its new broadband prices, introducing lower rates on its Broadband Standard offering that will take effect from 1 August as competition with rivals MTN, Vodacom and Cell C intensifies. The new rates take the cost