Forget pricing alone: This is how telcos can succeed in South AfricaBy Nic Ray3 May 2021 Column | In the battle for market share in the past year, some network providers were able to differentiate themselves through pricing or network quality. The same cannot be said about customer service.
Covid-19 will drive big changes in digital customer serviceBy Nic Ray14 April 2020 The pandemic’s unprecedented pressure on customer service teams could spark changes that have lasting benefits. By Nic Ray.
