The SA Revenue Service (Sars) is modernising its customs processes to improve its service and increase compliance, the tax body said on Thursday.

“The programme will improve the service for tax-compliant traders and increase the risks for those who are noncompliant,” Sars commissioner Oupa Magashula told a conference in Johannesburg.

Intikhab Shaik, executive of the modernisaton programme, said: “We will be automating technology, putting all data into computers. This will mean more ease and speed of the tax and trade process.”

He said Sars aimed to move from a paper controlling organisation to a risk management organisation.

“We want to make sure ‘the stick’ is only used on noncompliant traders,” Shaik said. “We don’t want to be the gatekeepers anymore. We aim for customs to only intervene silently and efficiently, and only when necessary.”

He said the electronification of the customs process, electronic document delivery and management, would allow Sars to identify illegal and illicit trade more easily.

“Electronification releases human resources from mundane, low-yielding administrative activities and allows more manpower to catch illegal traders. If data is in a computer it is more manageable and that information is safer. We will be able to tell exactly where cargo is and at what stage of the customs process it is at.”

Sars also announced it would be eradicating some of its more “complicated” forms. Implementation of electronic systems had already begun but the first major changes could be expected in October this year. — Sapa