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Research shows that South African banks’ digital offerings essentially detracted from – rather than added to – customers’ overall banking experience. By Channon Perry.
Standard Bank Group said customers in nine countries experienced difficulties logging into their digital banking accounts after an outage.
Since much of Africa’s population has limited access to financial services, the continent is one of the world’s most attractive banking opportunities as incomes rise.
Chinese Internet giant Tencent Holdings has invested in South African digital bank TymeBank.
Standard Bank has become the latest South African bank to offer support for Apple Pay, the contactless payment technology used in iPhones, iPads and Macs.
The bank is expanding the telecommunications solutions it offers through its FNB Connect division, launching fibre-to-the-business products in partnership with Vox.
Zimbabwe’s central bank is exploring the use of a digital currency rather than allowing cryptocurrencies as legal tender.
Public net sentiment towards Absa has jumped in the past year, an analysis of hundreds of thousands of social media conversations shows.
Absa Group said on Thursday that its partnership with Amazon Web Services to train employees in cloud computing skills will see almost 1 800 people benefit.