Everyone who was able to join CallMiner’s recent live webinar with TechCentral will have heard how to better manage contact centre agent performance and improve efficiencies using technology to drive positive business and customer outcomes.
CallMiner’s leading conversation intelligence platform provides an incredibly useful tool that captures and analyses 100% of customer interactions, across all channels, to provide insights that improve business-wide performance, efficiencies and operations. The question is, what does this means to South African organisations?
Practical examples and results of a recent survey done in the South African market were shared by Megan Keup, a CallMiner product expert. Keup was joined by lead consultants David Ashton and Shaily Dixit from Teleperformance, who have deep insights into local-market challenges and how they have improved agent performance and productivity while staying ahead of the curve when it comes to adherence to regulations.
See how you can eliminate call centre challenges by watching the recording below:
If customer service is important to you – and it should be! – you are going to want to see the power behind CallMiner’s conversation intelligence platform.
For more information on workforce intelligence and how to elevate the agent experience and drive improved customer outcomes, download this white paper.
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