To stay relevant, business process outsourcers must turn AI hype into measurable business impact.
Browsing: CallMiner
A new CallMiner report has found that although AI adoption in customer experience is high, organisations struggle with governance and data analysis.
Customers move fast, most feedback systems don’t – that gap is killing the customer experience, says CallMiner.
This recent CallMiner roundtable focused on ways to create exceptional customer experience by boosting agent success and reducing customer frustration.
Artificial intelligence is redefining the way contact centres serve customers, says CallMiner.
CallMiner Outreach combines industry-leading conversation intelligence with innovative customer feedback capabilities to improve customer satisfaction, loyalty and retention.
AI is proving to be a gamechanger in optimising operations, improving customer satisfaction and driving innovation.
CallMiner, Nimbus Group and Alvaria will soon reveal the next generation of QA for South African enterprises.
A new report from CallMiner shows most global CX leaders believe generative AI is key to customer experience.
Customer feedback can make or break a business. Yet most companies still grapple with collecting and using customer insights.