First National Bank has suspended its decision to require users to type in their usernames and passwords manually for online banking rather than using their browser or password manager to automatically fill in the fields.
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Earlier this week, FNB customers woke up to a huge inconvenience: the online banking system now requires you to manually type your password. However, this will actually make this problem worse, not better. By Alistair Fairweather.
First National Bank is introducing sweeping changes to its eBucks Rewards programme for business from 1 September, it said on Thursday.
First National Bank and Capitec have tied for the title of South Africa’s best digital bank in research agency Columinate | Insight Consulting’s latest SITEisfaction survey.
First National Bank’s online banking website suffered unscheduled downtime on Tuesday, with frustrated customers taking to social media to complain about the outage.
The country’s big four traditional banks – Absa, FNB, Nedbank and Standard Bank – have together shut 695 branches since their respective peaks in the earlier part of this decade.
FNB has announced sweeping changes to its eBucks loyalty programme, including giving clients the ability to earn double their fuel rewards on a quarterly basis with up to R8/l back at Engen petrol stations.
As a price war intensifies in South Africa’s banking sector, FNB has announced it will cut the fees of some accounts and offer free airtime and data to account holders.
From free burgers and ride-hailing services to hip-hop concerts and discounted petrol: South African banks are going all out to win customers as competition hots up.
The decision by Standard Bank to close 91 branches and cut 1 200 jobs is not at all surprising – the only surprises were that the bank announced it publicly and that it did so before elections in May.