Telviva presents practical tips for managing customer interactions during the holiday rush.
Browsing: Telviva
The world of telephony has changed fundamentally in the past 20 years, Telviva’s David Meintjes and Rob Lith tell the TechCentral Show.
Enabling a digital channel without properly designed backend processes can harm CX, writes Telviva’s Kelvin Brown.
To thrive, business must map customer journey and improve and optimise customer experience.
Unified communications as a service will soon become synonymous with business communication in South Africa, writes Telviva’s Rob Lith.
Promoted | By bundling additional add-ons and CRM integration, Telviva seeks to address the commonly shared frustration of ever-increasing costs of adding functionality.
Promoted | Omnichannel platforms can revolutionise debt collection practices and significantly enhance customer service.
Promoted | Telviva CEO David Meintjes has a look at 10 business communication trends that will shape 2024.
Promoted | Telviva has designed a service experience ecosystem for its contact centre customers, writes Kelvin Brown.
Promoted | The right use of digital tools and a “change-fit” culture help businesses thrive in the hybrid work era.