Contact centres must transform into AI-driven growth engines, boosting loyalty, efficiency and customer experience.
Browsing: Contact centres and CX
Telviva, a market leader in cloud-based communications, has unveiled its six-month product road map.
Huawei’s AICC solution underscores its commitment to transforming customer service operations across Africa.
If you’re a CX leader, contact centre executive, CIO or operations head, this session will help you cut through the noise.
Customers move fast, most feedback systems don’t – that gap is killing the customer experience, says CallMiner.
Telviva CEO David Meintjes urges businesses to own automation journeys, starting with robust systems readiness.
South Africa’s oldest telecommunications operator, Telkom, has a new brand identity, including a new logo.
This recent CallMiner roundtable focused on ways to create exceptional customer experience by boosting agent success and reducing customer frustration.
From voice notes to video meetings, we’re communicating more than ever – but are we truly capturing what counts?
Using data and personalisation to meet changing customer expectations is a key theme at Insurance Transformation Africa 2025.