Huawei’s AICC solution underscores its commitment to transforming customer service operations across Africa.
Browsing: Contact centres and CX
If you’re a CX leader, contact centre executive, CIO or operations head, this session will help you cut through the noise.
Customers move fast, most feedback systems don’t – that gap is killing the customer experience, says CallMiner.
Telviva CEO David Meintjes urges businesses to own automation journeys, starting with robust systems readiness.
South Africa’s oldest telecommunications operator, Telkom, has a new brand identity, including a new logo.
This recent CallMiner roundtable focused on ways to create exceptional customer experience by boosting agent success and reducing customer frustration.
From voice notes to video meetings, we’re communicating more than ever – but are we truly capturing what counts?
Using data and personalisation to meet changing customer expectations is a key theme at Insurance Transformation Africa 2025.
Artificial intelligence is redefining the way contact centres serve customers, says CallMiner.
The latest version of Cnnect’s platform brings a suite of enhanced features designed to simplify navigation, improve performance and deliver deeper insights.