GloCell has agreed to “cede” its Cell C contract customer base to the mobile operator. GloCell was appointed as service agent for Cell C customers who were migrated from Altech Autopage in 2016.
“To ensure the best possible experience for customers, ceding these contract subscribers back to Cell C was the best thing to do, as was the case with similar service provision businesses in the past,” said GloCell CEO Shaun Prithivirajh in a statement.
The process to integrate the customers into Cell C’s systems is expected to be completed by mid-July. During the transition period, GloCell will continue to service this customer base.
“Cell C has put measures in place to ensure adequate support to GloCell. Customers should expect normal service to continue and will receive ongoing communications on what they can expect during the migration period,” Cell C said in the statement.
“We will do everything in our power to ensure a smooth migration for GloCell contract customers to Cell C and have put in place a dedicated team to ensure that all customers being migrated from GloCell will receive the best possible service and support,” said Cell C CEO Jose Dos Santos.
“We would like to thank GloCell for the care they have taken with these customers as a service agent and we look forward to their support in integrating the customer base into Cell C,” he said. — (c) 2018 NewsCentral Media