Close Menu
TechCentralTechCentral

    Subscribe to the newsletter

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Facebook X (Twitter) YouTube LinkedIn
    WhatsApp Facebook X (Twitter) LinkedIn YouTube
    TechCentralTechCentral
    • News
      South Africa is behind its neighbours on the plumbing of digital IDs

      South Africa is behind its neighbours on the plumbing of digital IDs

      11 September 2026
      South Africa to extradite US cyberfraud-gang suspects to US

      South Africa to extradite cyberfraud-gang suspects to US

      11 September 2026
      Newspaper group Caxton deploys AI editors

      Newspaper group Caxton deploys AI copy editors

      11 September 2026
      So, who exactly will buy Apple's R50 000 iPhone Duo

      Why Apple can’t tell you who its R50 000 iPhone is for

      11 September 2026
      'There are no adults in the room': the AI safety exodus

      ‘There are no adults in the room’: the AI safety exodus

      11 September 2026
    • World
      'This is not circular': Jensen Huang defends $3.5-billion MediaTek deal

      ‘This is not circular’: Jensen Huang defends $3.5-billion MediaTek deal

      2 September 2026
      AI-generated music banned from Australian charts

      AI-generated music banned from Australian charts

      26 August 2026
      Traders brace for a R4.5-trillion swing in Nvidia's value

      Traders brace for a R4.5-trillion swing in Nvidia’s value

      25 August 2026
      Russia building its own Starlink - and faster than expected - Vadym Skibitskyi

      Russia building its own Starlink – and faster than expected

      11 August 2026
      Meta AI will now tell parents if their teen is in crisis

      Meta AI will now tell parents if their teen is in crisis

      17 July 2026
    • In-depth
      Google DeepMind CEO Demis Hassabis. Image: John Sears

      The plan to stop AI from breaking the world

      16 July 2026
      The internet has a Strait of Hormuz problem

      The internet has a Strait of Hormuz problem

      15 July 2026
      AI boom sparks rally, frenzy and fear

      AI boom sparks rally, frenzy and fear

      11 June 2026
      Every plug-in hybrid on sale in South Africa, ranked by price - Lamborghini Temerario

      Every plug-in hybrid on sale in South Africa, ranked by price

      7 June 2026
      What Wi-Fi 8 will mean for wireless networks

      What Wi-Fi 8 will mean for wireless networks

      1 June 2026
    • TCS
      Meet the CIO | Shoprite's Chris Shortt on what a supermarket becomes

      Meet the CIO | Shoprite’s Chris Shortt on what a supermarket becomes

      9 September 2026
      Rubicon's EV charging network is profitable - and growing fast - Watts & Wheels

      Rubicon’s EV charging network is profitable – and growing fast

      8 September 2026
      Winstone Jordaan on building a national EV charging network

      Winstone Jordaan on building a national EV charging network

      2 September 2026
      Watts & Wheels S1E8: 'Tesla lands in Africa, just not here'

      Watts & Wheels S1E8: ‘Tesla lands in Africa, just not here’

      24 August 2026
      TCS | Herotel CEO Van Zyl Botha on beating Starlink to South Africa

      TCS | Herotel CEO Van Zyl Botha on beating Starlink to South Africa

      14 August 2026
    • Opinion
      The fragile joint in the Capitec machine - Pambos Soteriades

      The R197-billion market the banks can’t reach

      25 August 2026
      South African tech's compounding debt problem - Jannie van Zyl

      Management consulting as we know it is over

      21 August 2026
      South African tech's compounding debt problem - Jannie van Zyl

      The most dangerous customer is the quiet one

      10 August 2026
      South African tech's compounding debt problem - Jannie van Zyl

      South African tech’s compounding debt problem

      29 July 2026
      The fragile joint in the Capitec machine - Pambos Soteriades

      Best network, worst vibes: the puzzle of SA telecoms

      20 July 2026
    • Company Hubs
      • 1Stream
      • Africa Data Centres
      • AfriGIS
      • Altron Digital Business
      • Altron Document Solutions
      • Altron Group
      • Arctic Wolf
      • Ascent Technology
      • AvertITD
      • BBD
      • Braintree
      • CallMiner
      • CambriLearn
      • CM.com
      • Contactable
      • CYBER1 Solutions
      • Digicloud Africa
      • Digimune
      • Domains.co.za
      • ESET
      • Euphoria Telecom
      • HOSTAFRICA
      • Incredible Business
      • iONLINE
      • IQbusiness
      • Iris Network Systems
      • Kaspersky
      • LSD Open
      • Mitel
      • NEC XON
      • Netstar
      • Network Platforms
      • Next DLP
      • Ovations
      • Paracon
      • Paratus
      • Q-KON
      • SevenC
      • SkyWire
      • Solid8 Technologies
      • Telit Cinterion
      • Telviva
      • Tenable
      • Vertiv
      • Videri Digital
      • Vodacom Business
      • Vox
      • Wipro
      • Workday
      • XLink
    • Sections
      • AI and machine learning
      • Banking
      • Broadcasting and Media
      • Cloud services
      • Contact centres and CX
      • Cryptocurrencies
      • Education and skills
      • Electronics and hardware
      • Energy and sustainability
      • Enterprise software
      • Financial services
      • HealthTech
      • Information security
      • Internet and connectivity
      • Internet of Things
      • Investment
      • IT services
      • Lifestyle
      • Policy and regulation
      • Public sector
      • Retail and e-commerce
      • Satellite communications
      • Science
      • SMEs and start-ups
      • Social media
      • Talent and leadership
      • Telecoms
      • Watts & Wheels
    • Events
    • Advertise
    TechCentralTechCentral
    Home » Sections » Cryptocurrencies » Crypto exchanges struggle to convince customers they’re safe

    Crypto exchanges struggle to convince customers they’re safe

    Moves by cryptocurrency exchanges to reassure markets about their stability are having little effect on jittery users.
    By Agency Staff20 November 2022
    Twitter LinkedIn Facebook WhatsApp Email Telegram Copy Link
    Get breaking news on WhatsApp

    Moves by cryptocurrency exchanges to reassure markets about their stability are having little effect on jittery users, who keep pulling funds from the venues.

    Platforms from Binance to Crypto.com have made full or partial disclosures outlining their assets since FTX.com unravelled last week. Yet clients’ stampede for the exits has persisted, with exchange reserves of bitcoin, ether and stablecoins falling sharply, according to data from CryptoQuant.

    The problem is many so-called proof of reserves published so far have left out liabilities, haven’t been vetted by outside auditors and don’t provide clarity on which, if any, of the assets exchanges hold have been pledged as collateral for loans. With the disarray in FTX’s finances now laid bare to the broader public, anything short of a complete accounting will likely fail to fully restore confidence, market watchers said.

    People need to verify the exchange’s total liabilities, and that no client tokens were pledged as collateral

    “The issue is proof of reserves are a snapshot in time of funds in certain wallets,” said Maya Zehavi, a cryptocurrency angel investor. “People need to verify the exchange’s total liabilities, and that no client tokens were pledged as collateral, as well as the health of those assets put up as collateral.”

    A full-blown crisis of confidence in exchanges would have dire consequences for the crypto industry because the venues often operate as brokers, custodians and clearing houses — meaning the collapse of one platform can kick off a daisy chain of failures reaching into every corner of crypto.

    Contagion from FTX is already spreading, with crypto brokerage Genesis announcing on Wednesday that it’s been forced to suspend redemptions at its lending unit. The same day, Tyler and Cameron Winklevoss’ Gemini Trust delayed redemptions in its Earn programme. BlockFi, which has close links to FTX US, is preparing to file for bankruptcy.

    In FTX’s case, oversight and record-keeping of assets were so poor that new CEO John Ray III compared it unfavourably with Enron, whose liquidation he oversaw. Advisers have located “only a fraction” of the digital assets that they hope to recover during the chapter 11 bankruptcy, Ray said.

    Must be audited

    The fact that FTX was able to keep such glaring deficiencies hidden for so long shows accounts must be audited and assets valued by third parties, some crypto executives said.

    Binance, the world’s largest cryptocurrency exchange, on 10 November disclosed what it called a “snapshot” of its major token holdings and said more data will be shared later in a “full audited report”. A Binance spokesman said the exchange will publish audited reserves and liabilities in coming weeks.

    “Proof of reserves doesn’t require lawyers or traditional auditors,” said Matt Luongo, the co-founder of blockchain privacy service provider Threshold. “The whole process is voluntary. Therefore, while this type of disclosure may have helped head off the FTX disaster, there is no proof that any centralised exchange doesn’t have liabilities senior to its customers’ deposits.”

    Austrian crypto exchange Bitpanda said on Tuesday that it had hired KPMG to verify that customer assets are covered by corresponding crypto funds in the exchange’s wallets. Only four of 23 exchanges listed on an “assets transparency” tracker published by Coinglass have appointed auditors for their liabilities. The tracker doesn’t mention Bitpanda.

    Still, audits may only be part of the solution.

    Some of the risks in crypto stem from the way the nascent market is structured, with exchanges carrying out functions that in traditional finance are distributed between multiple entities — the majority of which are regulated, and many of which are also publicly traded.

    That concentration of functions in crypto could lead to conflicts of interest and lack of transparency regarding client assets, said Jack McDonald, CEO of PolySign, which owns a crypto custodian and fund administrator.

    The intractable nature of those issues was highlighted in a press release issued on Friday by Bybit, one of the largest crypto exchanges. In the statement, CEO Ben Zhou called on the industry “to step up together and help reassure nervous customers and governments”.

    Yet Zhou also said the “complexity” of crypto companies means “it will take some months for Bybit to complete and provide a comprehensive and true picture of its accounts that is acceptable to every stakeholder and helps re-establish trust — rather than patchy information that could ultimately confuse”.

    Many of finance’s current safeguards were put in place after the 2008 global financial crisis, when a surge in delinquent US mortgages caused a banking industry contagion, leading to a deep recession. The term “too big to fail” entered the vernacular, describing organisations that had become so systemically important that they had to be bailed out using taxpayer money.

    There has been a dramatic hit to confidence in not just the instrument, but the market structure which holds up the entire asset class

    Then, as now, opacity compounded the problems. In 2008, it was shaky mortgages packaged into complex securities; with FTX, it was financial entanglements with trading house Alameda Research that reportedly involved customer funds and ultimately blew up Sam Bankman-Fried’s empire. FTX is facing a probe by US prosecutors.

    “The crypto market does not feature currently many of the safeguards of traditional market structure, and a lot of its recent issues are rooted in a lack of transparency,” said Anish Puaar, head of European equity market structure at trading firm Optiver. “One wonders whether a lot of this pain could have been avoided with better protections.”

    Some regulators are prodding the industry in that direction. Singapore’s central bank has proposed that exchanges must properly segregate customers’ assets and disclose what would happen to them if the firm becomes insolvent. It has also proposed that firms mitigate any potential conflicts of interest arising from the multiple roles they perform.

    “We might see centralised exchanges face some new requirements, such as the need to separate custody of client assets from the exchange itself,” said Frederic Lardieg, a partner at Mubadala Capital Ventures, which co-led a $70-million funding round in crypto payments company Ramp this month.

    Slipped

    Many traders aren’t waiting to find out. Exchange reserves of bitcoin and ether are at their lowest levels since 2018, data from CryptoQuant show. Stablecoin reserves have slipped to the lowest since January, according to the data, which measures the number of tokens rather than the dollar value.

    Ledger, the French maker of “cold storage” hardware crypto wallets, saw weekly sales soar to a record after FTX started crumbling, according to CEO Pascal Gauthier.

    Crypto investors also appear to be switching to decentralised finance, where trading is handled without intermediaries and governed by so-called smart contracts that execute trades and liquidations based on a transparent set of rules.

    “There has been a dramatic hit to confidence in not just the instrument, but the market structure which holds up the entire asset class,” said Dushyant Shahrawat, director of investment banking at Rosenblatt Securities, which offers advisory to crypto and fintech companies.  — Anna Irrera and Sidhartha Shukla, with Eva Szalay and Suvashree Ghosh, (c) 2022 Bloomberg LP

    Add TechCentral as a preferred source on GoogleFollow TechCentral on Google NewsGet breaking news on WhatsApp


    FTX Sam Bankman-Fried
    WhatsApp YouTube
    Share. Facebook Twitter LinkedIn WhatsApp Telegram Email Copy Link
    Previous ArticleS&P sees South Africa avoiding Eskom default
    Next Article Musk says Twitter transition nearly done

    Related Posts

    Trump plans to designate crypto as a US national priority

    17 January 2025
    Binance founder Changpeng Zhao jailed for four months

    Binance founder Changpeng Zhao jailed for four months

    1 May 2024
    Biggest tech blunders of all time

    Biggest tech blunders of all time

    9 April 2024
    Company News
    Why businesses are moving n8n onto their own servers - Domains.co.za

    Why businesses are moving n8n onto their own servers

    11 September 2026
    Nitda, NDPC and Galaxy Backbone back CyFrica 2026

    Nitda, NDPC and Galaxy Backbone back CyFrica 2026

    11 September 2026
    Can an online school produce a scientist? CambriLearn has an independent answer

    Can an online school produce a scientist? CambriLearn has an independent answer

    9 September 2026
    Opinion
    The fragile joint in the Capitec machine - Pambos Soteriades

    The R197-billion market the banks can’t reach

    25 August 2026
    South African tech's compounding debt problem - Jannie van Zyl

    Management consulting as we know it is over

    21 August 2026
    South African tech's compounding debt problem - Jannie van Zyl

    The most dangerous customer is the quiet one

    10 August 2026

    Subscribe to Updates

    Get the best South African technology news and analysis delivered to your e-mail inbox every morning.

    Latest Posts
    South Africa is behind its neighbours on the plumbing of digital IDs

    South Africa is behind its neighbours on the plumbing of digital IDs

    11 September 2026
    South Africa to extradite US cyberfraud-gang suspects to US

    South Africa to extradite cyberfraud-gang suspects to US

    11 September 2026
    Newspaper group Caxton deploys AI editors

    Newspaper group Caxton deploys AI copy editors

    11 September 2026
    Why businesses are moving n8n onto their own servers - Domains.co.za

    Why businesses are moving n8n onto their own servers

    11 September 2026
    © 2009 - 2026 NewsCentral Media
    Built and maintained by Chronon
    • Cookie policy (ZA)
    • TechCentral – privacy and Popia

    Type above and press Enter to search. Press Esc to cancel.

    Manage consent

    TechCentral uses cookies to enhance its offerings. Consenting to these technologies allows us to serve you better. Not consenting or withdrawing consent may adversely affect certain features and functions of the website.

    Functional Always active
    The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
    Preferences
    The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
    Statistics
    The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
    Marketing
    The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
    • Manage options
    • Manage services
    • Manage {vendor_count} vendors
    • Read more about these purposes
    View preferences
    • {title}
    • {title}
    • {title}