MTN SA has launched two new carry-over features, one for all Internet packages and recurring Internet bundles, and another for all once-off Internet bundles.
This will allow MTN subscribers to carry over their unused Internet data for additional months over the term of the contract with a maximum carry-over extension of two times the monthly inclusive Internet value.
For example, an MTN subscriber who is on a 2GB package for 24 months will now be able to carry over unused data in line with their cap until cancellation of the contract, with the maximum amount of data being twice the monthly inclusive value, or 4GB in this above example, the operator says.
If the Internet package or bundle size is upgraded or migrated either upwards or downwards, the carry-over cap will automatically be adjusted to the new bundle size.
All actively marketed MTN Internet once-off data bundles — 10MB, 75MB, 300MB, 500MB 1GB and 2GB — purchased from the 31 May will have a maximum once-off purchase limit set to 3GB. This will result in a monthly 3GB maximum carry-over for all unused once-off Internet data.
Customers requiring more than 3GB/month can load multiple Internet bundles as long as they use the bundles before loading additional bundles. With every new once-off bundle that is loaded, the maximum carry-over period is extended by two calendar months from date of purchase.
“Broadband Internet subscribers will have two dedicated accounts sharing one expiry date, namely a package-inclusive dedicated account including recurring Internet bundles and an account for all once-off purchases,” says MTN SA chief marketing officer Serame Taukobong.
He says any Internet bundle will extend the expiry date of the two Internet wallets by two calendar months from date they’re loaded in any monthly cycle. Should a customer use up their entire Internet bundle, they will be billed out-of-bundle rates until the expiry date of the bundle.
If multiple bundle types are loaded in the same period and all the Internet bundles are depleted within the expiry date, then the best out-of-bundle rate will be applied. The out-of-bundle rate will be valid until the expiry date of the dedicated accounts.
“With this functionality, unused data will still be available for customers to use with a minimum of an additional month (only applicable if one once-off bundle is loaded with no renewal),” Taukobong says. — Staff reporter, TechCentral
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