“Sorry” is proffered innumerable times a day in call centres all over the planet. Somewhere, right now, an agent on the front lines is plying a “sorry” to apologise for an issue. But is it worth the effort to even say?
Browsing: CallMiner
Promoted | Customer intelligence tools can help your business improve the outcome of customer interactions and empower representatives to be more confident in handling high-pressure situations.
Promoted | CallMiner’s rich conversational insights and emotional assessment capabilities improve social, personality and behavioural modelling within Genii Analytics products.
Promoted | In this podcast, CallMiner’s Brian LaRoche joined TechCentral for an early morning discussion about all things contact centre – and much more.
Promoted | By capturing and analysing every customer interaction, conversation analytics allows your business to discover what customers want.
Promoted | Understanding what your customers are thinking before, during and after their interactions with your brand can completely change the way you do business.
Promoted | So much has been made over the last year about the needs of the work-from-home contact centre agent. But what about the work-from-home supervisor?
Promoted | Vulnerability is a driving factor behind many human interactions, and business dealings are no exception.
Promoted | Offering AI-enhanced processes to call centre agents does more than make their work easier; it enhances the user experience through improved speed in reasoning and augmented accuracy.
Promoted | In this podcast, TechCentral talks to African Bank CIO Penny Futter and the bank’s executive of credit and data science, Vere Millican, about their decision to deploy advanced speech analytics software from CallMiner.