Promoted | In this podcast, TechCentral talks to African Bank CIO Penny Futter and the bank’s executive of credit and data science, Vere Millican, about their decision to deploy advanced speech analytics software from CallMiner.
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Promoted | Advanced speech analytics combines the principles of pervasive business intelligence and automated quality monitoring into a single solution that delivers the right information to the right person at the right time.
Promoted | A deep understanding of voice-based interactions will help improve the bank’s sales, collections processes and compliance scoring.
Promoted | Voice of the Customer or “VOC” is a technological approach to gaining insight into consumers’ collective interests. Organisations can identify customer needs and organise them by relative importance.
Promoted | Three emerging use cases that can help you take an interaction analytics programme and convert your contact centre into a predictions centre for the whole business.
Promoted | If you work at an organisation with a call centre, it’s highly likely you see it as a business cost. But, perhaps it’s time to change that view. Your call centre could be the last – and a vast – untapped source of value.
Promoted | Customer value is the phenomenon that keeps companies from teetering over the brink into bankruptcy and, instead, maintaining long-term relationship and earning repeat business.
Promoted | Learn how CallMiner Eureka can help your organisation gain insights from 100% of work-from-home and customer interactions to drive improved call outcomes, increased customer loyalty and compliance.
Promoted | This succinct buying guide will help you cut through the noise in the call centre software market and choose the best tools for your organisation.