Telkom has warned that its services in some areas are now being affected by the problems at Eskom.
“Telkom services are being impacted by Eskom’s nationwide load-shedding schedule. Depending on the duration of load shedding, Telkom may lose some core network elements, which can impact customer services,” the telecommunications operator said in a statement.
Eskom lost most of the electricity generation capacity at its Majuba power station in Mpumalanga at the weekend, leading to rotational blackouts countrywide. Eskom said it didn’t expect any blackouts on Monday and that some capacity at Majuba had been restored following the collapse of a coal silo.
“The company understands the great inconvenience disconnection of its services brings to its customers and will therefore be on high alert during this period, mobilising all available technicians to work additional hours,” said Telkom in its statement.
“Our business and operations will also be impacted by load shedding and we hope that customers will appreciate that we are doing all that we can to maintain services under these trying circumstances.”
Telkom said, too, that when power is lost, some older modems do not have the ability to reset themselves. “In these cases, customers are required to reset the modem manually once power has returned.” — (c) 2014 NewsCentral Media