Promoted | Prioritising EX for a contact centre agent goes a long way towards converting a contact centre from a cost centre to a value centre, writes Telviva’s Kelvin Brown.
Author: Telviva
Telviva
Telviva is the evolving voice solution for a business in a changing world. Its services include PBX, contact centre, voice and network.
Promoted | Personalisation – taken to another level through data and technology – will continue play a key role in determining an online retailer’s success, writes Telviva’s David Meintjes.
Promoted | Regardless of the communications options your customers prefer, with Telviva Engage your customer-facing staff will be able to accommodate them with ease.
Promoted | Telviva One is an all-in-one cloud-based platform that seamlessly synchronises fixed-line and mobile voice, video and chat, helping you improve organisational productivity and efficiency.
Promoted | Your employees are being targeted. So, how do you protect them? Telviva chief technology officer Antony Russell has some answers.
Promoted | When Performatec was looking to move its business communications to the cloud, it selected Telviva One.
Promoted | Telviva Engage changes the game for South African business communications.
Promoted | Telviva’s Clara Wicht and Rob Lith discuss current developments in the customer service industry in this Impact Series episode.
Promoted | Telviva One provides a single synchronised communication platform employees need to deliver stellar customer service. Watch this short video to learn more.
Promoted | There is a huge opportunity for SMMEs to develop skills by investing in learnerships in partnership with sector education training authorities, writes Telviva’s Kate Shead.