The productivity and customer service benefits are huge – especially for businesses that handle high volumes of calls.

Charles Molapisi is stepping down as CEO of MTN South Africa, and is being replaced in the role by Ferdi Moolman.

Competition from rivals, especially in the prepaid segment, is piling the pressure on MTN South Africa.

MTN Group has disclosed that it is now the subject of a grand jury investigation by the US department of justice.

MTN Group has swung to a half-year profit as economic conditions and forex rates showed improved stability.

Standard Bank has warned of a rise of “spoofing” scams, where where fraudsters use AI to impersonate bank officials.

Absa Group’s IT spend for the six months to 30 June reached R8.2-billion as it ramped up spending on security and AI.

Market consolidation in South Africa’s telecoms sector is “long overdue”, MTN Group CEO Ralph Mupita has said.

Cybercriminals are using technology smarter – and more personally – than ever before.

Battery storage is emerging as a sustainable solution to energy challenges in Africa’s mining industry.